WHEN WILL MY ORDER BE SHIPPED?
Orders are shipped every 30 days. Your first shipment will be processed within 1-2 business days after your order is placed.
HOW MANY SPOOLS CAN I ADD TO MY SUBSCRIPTION?
You can select up to 3 different spool sizes - 125g, 1kg, and 2.5kg - and any quantity of each size.
WHAT FILAMENT DIAMETER DO YOU SUPPORT?
WHY CAN'T I CHOOSE SPECIFIC COLORS?
When you select a color category, it creates a profile in our system and we will assign you a different color within that category every month. Our filaments are available in a wide range of colors within the RAL and Pantone color charts, as well as custom colors.
DO YOU INCLUDE ANY ACCESSORIES OR TOOLS WITH THE FILAMENT?
No, there are no options to include accessories or tools with the filament.
DOES THE WEIGHT OF THE FILAMENT VARY BASED ON THE MATERIAL?
The total weight of the spool may vary based on the density of the material. For example, spools of Polypropylene may be lighter due to the lower density of the material.
HOW DO I UPDATE MY SUBSCRIPTION PREFERENCES?
To update your subscription preferences, such as the spool sizes or color categories, you can log into your account on our website.
CAN I SKIP A SHIPMENT OR PAUSE MY SUBSCRIPTION?
Yes, you can skip a shipment or pause your subscription by logging into your account on our website. Please note that any skipped shipments or paused subscriptions will not be refunded.
HOW DO I CANCEL MY SUBSCRIPTION?
You can cancel your subscription by logging into your account on our website. Please note that any subscription fees already paid are non-refundable, except in the case of defective products as described in our terms and conditions.
HOW DO I CONTACT CUSTOMER SERVICE?
You can contact our customer service team by submitting a support request through our online form. We are available to answer any questions or concerns you may have.